Privacy Policy
Introduction
This Privacy Policy outlines Yovu Travel OÜ ("we", "our" or "Yovu Travel OÜ") practices with respect to information collected from users who access our websites at www.yovutours.ee, www.yovutravel.ee, www.yovutravel.eu and any other related domains ("Site"), or otherwise share personal information with us (collectively: "Users").
Grounds for data collection
Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What information we collect?
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information collected may include aggregated usage information and technical data transmitted by your device, including certain software and hardware details (e.g., browser type, operating system, language preference, access time, etc.). We may also collect information about your activity on the Site (e.g., pages viewed, browsing actions, clicks, etc.).
The second type of information is Personal Information, which is individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
- Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address, UUID), and other information relating to your activity through the Site.
- Registration Information: When you register to our Site, you may be asked to provide details such as full name, email address, telephone number, physical address, and other relevant information required for service use.
- Booking Information: If you book tours or services through the Site, we may collect order details, tour preferences, payment-related information (processed by third-party payment providers), and communication records relevant to your booking.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third party providers, services and public registers (for example, traffic analytics vendors).
What information we collect?
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
Communicating with you – sending notices regarding our services, providing technical information, and responding to customer service issues.
Informing you of updates and services.
Serving advertisements when you use our Site (see "Advertisements").
Marketing our websites and products (see "Marketing").
Conducting statistical and analytical purposes to improve the Site.
In addition to the uses listed above, we may transfer Personal Information to subsidiaries, affiliated companies, and subcontractors.
We may share Personal Information with trusted third-party providers (in various jurisdictions) for purposes such as:
Hosting and operating our Site;
Providing services including personalized display of the Site;
Storing and processing information on our behalf;
Serving advertisements and evaluating campaign success;
Providing marketing offers and promotional materials;
Performing research, diagnostics, or analytics.
We may also disclose information if we believe in good faith that such disclosure is reasonably necessary to comply with legal obligations, enforce policies, investigate wrongdoing, prevent fraud, protect rights or safety, or collaborate with law enforcement.
User Rights
You may request to:
Receive confirmation whether personal information about you is being processed and access that information;
Receive a copy of personal information you directly provided in a structured, commonly used, machine-readable format;
Request rectification of inaccurate information;
Request erasure of your personal information;
Object to processing of personal information;
Request restriction of processing;
Lodge a complaint with a supervisory authority.
These rights may be subject to legitimate interests and regulatory requirements.
To exercise these rights, please contact our Data Protection Officer (DPO):
Email: support@yovutravel.ee
Address: Yovu Travel OÜ, Harju maakond, Tallinn, Estonia.
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies
' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies'
which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use
and the Google Privacy Policy.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
How do we safeguard your information?
We employ industry-standard procedures and policies to secure the information we collect and retain, and we require third parties to follow similar standards. Despite reasonable safeguards, we cannot guarantee absolute protection against unauthorized access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
We may use third-party advertising technology.
Opt-out options remain available through NAI and DAA links included in the original text.
Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
The Site is not directed at children. We do not knowingly collect information from minors. Parents who become aware of unauthorized data submission may contact us at support@yovutravel.ee
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
For general inquiries:
Email: support@yovutravel.ee
Company: Yovu Travel OÜ
Address: Harju maakond, Tallinn, Estonia.